Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Returns must be in the same condition as received, and in the original packaging. Please note that all returns will have a $5 label fee deducted from your refund. Start your return here.
Contact us for any return question at info@ninadesignsjewelry.com or 1-800-336-6462
Exchanges
The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
Damages & Issues
Please check your order when it arrives and contact us right away if it’s damaged, defective, or incorrect so we can fix it.
Refunds
We’ll email you when we get your return and let you know if your refund is approved. If it is, we’ll refund you to your original payment method within 10 business days. Please remember that your bank or credit card may take extra time to process and post it. If it’s been over 15 business days since approval, please contact us at info@ninadesignsjewelry.com
